Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unless there is damage from the shop, contact your carrier for shipping damages. 

To start a return or shop credit refund, you can contact us at hello@wildnurturer.com. We request a photo of the damaged item, and will immediately ship you a replacement or offer you a shop credit if you prefer. 

You can always contact us for any return question at hello@wildnurturer.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards

We do not offer refunds for gift cards or extensions. 

Please note essential oils scent varies from batch to batch due to location, season, and conditions plants were grown in, so not all batches will smell exactly the same. Wild Nurturer reserves the right to replace certain oils due to market pricing and availability. These changes will be made note on your orders enclosure if needed, or we will reach out to your before fulfilling your order. We do not provide return requests for such situations. 

Customers are responsible to do a skin patch test before using their products and following their care instructions. Wild Nurturer/Heaven & Earth is not liable for skin sensitivities and allergies, please call us if you have questions about our products to ensure you purchase the best products for you! 

You can always contact us for any return questions at hello@wildnurturer.com